For example, I'm working on a safety course right now. All the client sent me, literally, was a list of bullet points with sentences copied from their policy and procedures manual. I had NO idea what to do with it. But then I thought, if I were on the job, how would I learn this information? Probably if an accident occurred, someone would tell me how to handle it. Or maybe while I'm at the office, colleagues point out different things I need to be careful of. So there was my answer. Present the information in a conversational, face-to-face tone. When you need to review the specific policy itself, provide it to the learner as needed. In my course, I have the receptionist say as she's walking down the hall, "Be careful of slips, trips and falls around here. Especially in the parking lot, these Chicago winters can be pretty brutal sometimes!" I have an email pop-up on the screen with the safety "minimum rules list" that the learner reviews. But when they receive a pop-up, the narrator says, "Looks like you've received your first email today! Click the computer to open it." Later on, the fire alarm goes off, and the colleague rushes over and tells the employee they need to evacuate and where they should go. "That's the fire alarm, buddy! We better head out to the parking lot!"